Upcoming Releases

The following lists include readily developed features for upcoming Trio Enterprise releases.

Information updated:  20-Sep-2019

Trio Enterprise 8.0 Feature Pack 2 – Trio Web Agent

Approximate release:  October 2019

  • Possibility to add Tags to case
  • Show original service that case first arrived to
  • Pop external chat application from sip identity
  • Handling of Facebook wall posts and Messenger chats
  • Auto park current case, if incoming case is prioritized case type (Parking Offer)
  • Handling of E-mail cases
  • Handling of Twitter cases