Technical Manuals

Trio Enterprise 8.0

Category
Document
Date
TETrio Enterprise Server Installation and Configuration2019/10/11
TEUpgrading Quick Guide2019/03/21
TESingle Sign On Configuration2019/03/21
TE/EMCEnterprise Management Center Configuration2019/03/21
CCContact Center Configuration2019/06/26
CDCompany Directory Configuration2019/10/11
LITeleVoice Products Installation and Configuration2019/03/21
TEMultiple Server Solution Installation and Configuration2019/03/21
TEAutomatic Failover Installation and Configuration2019/06/26
TETrio Enterprise Port Usage2019/03/21
TEBackup / Restore Configuration2019/03/21
TE/ClientsTrio Enterprise Clients Installation and Configuration2019/06/26
TE/FeaturesStorage Control Installation and Configuration2019/03/21
TE/FeaturesLicense Usage Report Configuration2019/03/21
TE/FeaturesTE API Installation and Configuration2019/09/25
TE/FeaturesAutomatic Agent Survey Configuration2019/09/25
TE/FeaturesMultiTenant Configuration2019/03/21
CCCall Data Export Installation and Configuration2019/09/25
CCEnterprise Web Chat Installation and Configuration2019/06/26
CCEnterprise Statistics Installation and Configuration2019/03/21
CCSMS Gateway Installation and Configuration2019/03/21
CCTrio Web Agent Configuration2019/10/11
CCAgent Apps Installation and Configuration2019/06/26
CCWeb Call Back Installation and Configuration2019/03/21
CDTrio User Installation and Configuration2019/11/12
CDAssistant for Web Installation and Configuration2019/03/21
CDEnterprise Guest Web Installation and Configuration2019/10/11
CDCompany Directory Import and Export Installation and Configuration2019/03/21
CDLDAP Connection Installation and Configuration2019/10/11
CDCompany Directory Message Systems Installation and Configuration2019/03/21
CDFlex Connection Installation and Configuration2019/03/21
CDPresent Remote Control Maintenance2019/03/21
AutoAttendantAuto Attendant Installation and Configuration2019/11/12
VisitTrio Visit Installation and Configuration2019/03/21
WebCommunicationTrio Web Communication Installation and Configuration2019/03/21
TE/IntegrationsMobile Line State Configuration2019/09/25
TE/IntegrationsExternal Number Lookup Configuration2019/11/12
TE/IntegrationsMBN Integration Configuration2019/03/21
TE/IntegrationseDialog24 Integration Installation and Configuration2019/03/21
TE/IntegrationsKalixTele24 Integration Installation and Configuration2019/03/21
TE/IntegrationsQMS Integration Installation and Configuration2019/03/21

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Download all manuals for TE 8.0 (both technical and user manuals) Last update: 2019/11/12

History

Date
Updates
2019/11/12Auto Attendant Installation and Configuration: Removed requirement about console mode.
Trio User Installation and Configuration: Added info that http audio traffic must be able to pass through the firewall.
External Number Lookup Configuration: Renamed the Eniro integration to Link Mobility.
2019/10/11SP1:
Trio Web Agent Configuration: Added the EMC parameters AgentLogoutDelay, OnHookDelay and EnableChatPop and the container CustomCommand. Updated the system overview image.
Trio User Installation and Configuration: Added the installation parameter 'Enable pop chat from avatar' and the section 4.2.5 'Hide Subscriber Data'.
Enterprise Guest Web Installation and Configuration: Updated the section about hiding fields in Trio Administrator.
LDAP Connection Installation and Configuration: Updates for the new configuration setting ‘Only update existing users’.
Company Directory Configuration: Updated the image of the PBX configuration and updates in 9.3 Client Configuration.
Trio Enterprise Server Installation and Configuration: Added Windows Server 2019.

User's Manual Agent Client: New handling of cases from Messenger chat (Facebook private messages).
User's Manual Trio Administrator: The property page 'Guest web' is renamed to 'Subscriber Data Visibility' and does now include settings to hide fields in the user webs.
User's Manual Assistant for Web: Which user details that are displayed depend on the system settings.
Quick Reference Guide Trio User: Start chat from the search result. Which data that is displayed depend on the system settings.
User's Manual Interaction Studio: Updated the description of the Get Call Parameter verb. Added the call parameter c.fbmsg for Messenger chat cases.
2019/09/25Auto Attendant Installation and Configuration: Updates about disambiguation levels. Added information about number length.
Mobile Line State Configuration: Updates for TeliaNorway.
Trio Enterprise Server Installation and Configuration: Updated the uninstallation instructions.
Call Data Export Installation and Configuration: Updated info about the EMC parameter ScheduleFrequency.
Automatic Agent Survey Configuration: Added notes about callback cases.
TE API Installation and Configuration: Updated the images of the test tool.
User's Manual Interaction Studio: Added a note about callback cases for the verb Survey Settings.
2019/06/26Trio Web Agent Configuration: FP1: Added a section about call parameters and information about the EMC parameter Version. Updated the system overview image.
Contact Center Configuration: Minor update about call parameters for Trio Web Agent FP1.
Trio Web Chat Installation and Configuration: Updates for Trio Web Agent FP1: the use of call parameters and environment variables in agent name and greeting are now supported for Trio Web Agent.
Trio Enterprise Clients Installation and Configuration: Updated the parameters phone and filename for custom address books.
Automatic Failover Installation and Configuration: Updated information about recording.
Agent Apps Installation and Configuration: Clarified which settings that apply to which app and when certificates has to be installed.
Quick Reference Guide Trio Web Agent: Updates for FP1.
User's Manual Trio Administrator: Updated no. of characters for customer group name. Removed no. of characters for subscriber fields where a value is picked from a list. Added note to "message when no queue". Clarification of which settings affects which clients. Clarification of some settings in the CC administration. Updates for Trio Web Agent FP1.
User's Manual Agent Client: Removed no. of characters for subscriber fields where a value is picked from a list. Updated information about TE login and some fields in "Edit Subscriber" to include Trio Web Agent. Added note about no. of characters in SMS.
User's Manual Enterprise Statistics: Updated waiting time and case time in the Cases report.
User's Manual Assistant for Web: Added info about voicemail status.
User’s Manual Visit Receptionist: Added info about date/time format in the import file.
2019/04/15Call Data Export Installation and Configuration: Updated info on result codes in taexp_cal.
Trio Enterprise Server Installation and Configuration: Updated Appendix 6, Error Codes
Contact Center Configuration: Updates about AgentQP configuration and added the QP parameter sysadminlogon.
Trio User Installation and Configuration: Updated info on EMC config of search fields.
Automatic Agent Survey Configuration: Entrances with survey questions must not contain spaces.
User's Manual Interaction Studio: Entrances with survey questions must not contain spaces.
2019/03/21Published manuals for TE8.0.

 

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